Frequently asked questions>

Here you will find the answers to our most frequently asked questions. Can't find the answer you're looking for? Please contact our customer service department at 088 12 66 500 or via verhuur@schepvastgoed.nl.

General>

How does renting with Schep Vastgoedmanagers work?

Check out our page: Rental process. On this page, we explain step by step how you can go from searching for a rental property to ultimately becoming a tenant.

How can I apply for the available housing?

Under each property, you will find a form that you can use to respond to the property. After you have completed this form, you will receive instructions for creating a personal account in MyProperty. From this account, you will be guided step by step through the process of actually being allocated the property.

Where can I find properties that are available for rent?

The complete range of properties offered by Schep Vastgoedmanagers can be found on this website under the heading "Offer."

Can I respond to all properties that are offered?

You can apply for any of the properties, unless an age limit is specified. We apply an income requirement of 3.5 to 4 times the rent.

Therefore, first calculate your maximum rent. This will enable you to determine which properties you are eligible for.

How often are rental properties advertised?

Our range of available rental properties changes every day. You can find the most up-to-date listings on the "Listings" page.

Would you like to receive a notification when a new rental property becomes available? Then register as a home seeker.

How soon do I need to respond to a property listing?

You have an average of 48 hours to respond to an offer on a house. You will receive instructions for your application by email. Make sure you let us know in time whether you want to accept the property.

I have been offered a property. Can I view it?

Have you been offered a property? Then you can view it first. The offer email contains the contact details of the previous tenant or heirs, or you can contact Schep Vastgoedmanagers to arrange a viewing. Have you not been offered a property? Then viewing is not possible.

I have been offered a property and would like to rent it. How do I let you know?

You can arrange this from your personal MyProperty account.

Based on your personal registration, we will guide you step by step through the next steps until you actually rent your new rental home.

I would like to swap homes with someone. Is that possible?

This is not common for a home and may only be possible within the same building.

It is often possible to swap parking spaces. To do so, please contact us via our tenant portal and use the "contact form.".

Please note that new rental contracts are concluded for a minimum period of 1 year.

What are the conditions for home exchange?

This is not common for a home and may only be possible within the same building.

It is often possible to swap parking spaces. To do so, please contact us via our tenant portal and use the "contact form.".

Please note that new rental contracts are concluded for a minimum period of 1 year.

How long do I have to continue renting the property after the home exchange?

You will need to sign a new lease agreement. This means that you will again be committing to a minimum rental period of one year.

What happens to the rent for the property when exchanging homes?

The rent for the property will be adjusted as it would be for a "normal rental." This means that the rent may increase, but it may also decrease.

I am interested in a property you are offering. How can I let you know?

Thank you for your interest in a property. To register your interest, you will need to create a housing file.

Fill in the form on the property page. You will immediately receive an email to create a MyProperty account and share your details with us.

What is a landlord's statement?

A landlord's statement is a written message from your current/previous landlord. Among other things, it states whether you have always paid your rent on time and whether you have behaved as a good tenant.

I would like to request a viewing. How do I do that?

To be eligible for a rental property, you must first respond to the listing. You can do this by filling out the form on the property page.

Do you already have a personal MyProperty account?

Then log in with your personal (MyProperty) account and follow the steps indicated.

I have viewed a property and would like to rent it. What should I do now?

We are delighted that you have found a property that meets your requirements! You can express your interest by responding to the viewing confirmation email. You can do this in your personal registration.

Be quick, if you don't respond, the property will be offered to another candidate.

I am interested in a new construction project. What should I do?

Via Projects on offer you can find specific information about our available new-build projects. The project website is also listed on the project page.

For a new construction project, you often have to submit a separate application.

What does it cost to register with Schep as a home seeker for a rental property?

At Schep Vastgoedmanagers, registering as a home seeker is completely free of charge. Responding to our listings is also free of charge.

Do you also offer owner-occupied homes in addition to rental properties?

Schep Vastgoedmanagers is part of Schep Groep, which also includes Van Herk Makelaars. For our range of properties for sale, please visit the Van Herk Makelaars website.

Click here for Van Herk Makelaars' listings

I am looking for a rental property but haven't found anything yet. How do I create a search profile?

First, create a free account in MyProperty. You can do this on the page: "register."

Once you have created a free account, you can start creating a search profile. In this search profile, you can indicate where and what type of home you are looking for.

Once you have completed your search profile and a new property that matches your search profile is posted on the website, you will immediately receive an email with more information about this property.

As a student, can I apply for a rental property?

In most cases, students are not eligible to rent a standard (“regular”) rental property. This is because landlords of these types of properties usually require a steady and sufficient income from employment.

Are you a student and still interested in renting? In that case, there are usually two options:

Student housing / student housing complexes: housing specifically intended for students.
Housing units where a guarantor is permitted: in some cases, someone (such as a parent or guardian) may act as a guarantor for the rent.

MyProperty>&>Datakeeper>

What is MyProperty?

MyProperty is the system you use to create your personal account. Think of it as your personal housing file.

Through this personal MyProperty account, you can:

Create a search profile and be the first to know when a new property from our selection meets your requirements.
respond to properties in our listings and thereby register as a candidate for the property.
share all your details with us so that we can assign you to a new rental property.

I'm having trouble logging in to MyProperty. What should I do?

Sometimes you may have trouble logging in to MyProperty. There are several possible reasons for this. Here are the three most common solutions:

Account not activated within 24 hours

If you have been invited to MyProperty but have not received the activation link or have not activated your account within 24 hours, your account will be deleted for privacy reasons (GDPR).

Solution: Please log in again via this link.

After signing up, you will receive an email with an activation code.
After activation, you will receive a new login code.
Please note: If you already have an activated account, you will be asked to enter the activation code. No new email will be sent.

Account created but not activated

If you have set up your username and password but haven't entered the activation code, your account will be temporarily locked for 24 hours for security reasons.

Solution: Wait 24 hours, then follow the steps described in option 1 to reactivate your account.

Forgot your password

Did you forget your password? If so, please use this link to request a password reset.

Enter your email address and click "Send reset link."
You will receive an email with a link to reset your password. This link is valid for 15 minutes.
If the email address you entered is not in our database, no email will be sent.

What is Datakeeper?

Datakeeper is an app that securely collects, manages, and shares personal data from various sources such as the government, banks, and the UWV.

When you respond to a rental property from our selection and apply, we ask you (via MyProperty) to share your details via Datakeeper. This is because it is a legal requirement that you submit documents proving that you meet certain criteria.

Without this information, we cannot assign the rental property to you.

Want to know more about Datakeeper?

Click here for additional information

Do I need to share my Datakeeper when I create a search profile in MyProperty?

No, in accordance with the Privacy Act (GDPR), we are not permitted to request a Data Keeper when creating a search profile.

Data keeper when responding to housing

We will only request data from the data keeper once you have actually responded.

Do I have to share my Datakeeper if I am interested in a property?

If you are genuinely interested in a property, we ask you to share your details via Datakeeper. Datakeeper ensures that we can find a suitable candidate for the property more quickly and therefore hand over the keys to you sooner.

I am not specifically interested in a property, but I would like to share my Datakeeper. Is that possible?

No, unfortunately that is not possible. In accordance with the Privacy Act (AVG), we are only allowed to request Datakeeper if there is interest (and therefore a response) in a rental property.

Datakeeper cannot retrieve my data. Can I still respond to a property listing?

Yes, you can. If Datakeeper is unable to retrieve your data (in full), you can manually add documents to your MyProperty account .

This allows you to provide us with your income/financial situation without using Datakeeper.

The documents you can submit depend on your financial situation.

How can my partner share their Datakeeper with Schep?

Via MyProperty , you can easily indicate that you have a partner by entering his or her email address.

Your partner will then receive an invitation link that they can use to create a MyProperty account. Your partner can also share all data via Datakeeper from their own account.

Frequently asked questions>​